Personalized products by Planet Charming- FAQ’s

Introduction

Welcome to Planet Charming. A Whole New World of Fun. It's all about PERSONALIZING your world. With our products and accessories you can create your own Fashion: Bracelet, Necklace, KeyChain, Mobile Strap, Bag Clip, Book Mark, Belt and More!

About Planet Charming
Planet Charming ™ headquarters are located in the Kingdom of Bahrain and its warehouses ship to thousands of satisfied customers throughout the world.

We are committed to its customers, both big and small. Not only is our goal to support our growing customer base, but also to continue personally serving and responding to our customers' individual concerns. In short, we strive to make every customer feel confident ordering from us again and again!
We can be contacted by phone at +973 39138528 OR by fax at +973017874908 or by email at info@planetcharming.com

Payment Methods & Policies
We accept payments in the form of Visa, MasterCard, American Express, Discover and PayPay.
We are not responsible for delays in order processing due to declined credit cards. We also accept Telex Transfers, in which you must pay for the charges. Please contact us to arange this. We reserve the right to refuse service to anyone at any time for any reason.

Shipping & Handling Policy
We do not ship orders out on Fridays. We ship from Manama, Bahrain and are open 10am-10pm (GMT +3)

Most orders are processed within 1-2 days. However, shipping may take longer on unusual orders, or orders that are shipped to International destinations. If you have any questions regarding the status of your order, you may email your inquiry at info@planetcharming.com

Once payment for your order has been verified, your order will begin processing. All orders are shipped via TNT Couriers.We will send an email verification to your email account once the order has been shipped so that you can track your order online in the shipping process. You may track your order at tnt.com
Once processing is complete, we will ship your order based on your shipping selection. If your estimated arrival date is on a non-business day then it will be delivered the next business day.

Please allow 1-2 days for your order to be processed. Most orders are shipped within a 24 hour time period during a regular business week from Bahrain. We do not guarantee that your order is shipped the same day. You can also leave a custom message under "customer comments" (on our secure online cart) before checkout asking for your shipment to arrive by a certain date. We read these comments on a regular basis to insure your package arrives in a timely manner.
International orders are usually take between 5-8 business days to arrive. See International Shipping Policy for more information on international shipping.

Shipping Options
To ensure proper delivery, we do require a signature for delivery. Therefore, please have the order shipped to an address where someone will be available to sign for the package. If no one is available when delivery is attempted, TNT usually calls you to arrange another time for the delivery.

We package our products with commercial grade shipping supplies and all packages leave our warehouse in excellent condition. If your package is damaged or items are missing due to shipping damage, you must file a claim with TNT at their office. You must save your original packaging material when making a claim with TNT.

International Shipping Policy
All international orders are shipped TNT Couriers eithier by Global Express Priority or Economy Express Priority. When purchasing in Bulk we recommend Economy Express. For up to 20kg it is a flat rate. Shipping to the USA is approx$112. International orders typically leave our office within 2-4 days. Please allow the appropriate amount of time to receive your package based upon the carrier. Shipping time does not include any time your order might be delayed going through customs. Planet Charming is not responsible for delays in shipment due to customs or other international shipping delays.

Orders that ship internationally to other countries will usually incur additional taxes, duties, VAT, and other fees associated with customs.We are not responsible for these charges and they are the sole responsibility of the recipient. An estimate of what these charges might be before placing an international order, could be 10%-20% more depending on the country. These fees are billed to the customer by TNT. All taxes, duties, and other fees charged by TNT or other customs officials are not included in the shipping charges on our Web site and are the sole responsibility of the recipient.

Privacy Policy
We do not sell our customer list to anyone. You can order with the assurance that you will not receive junk mailings or phone calls from us or other sources! If we have a customer who fails to make payment for an order, a customer who reverses payment on an order already received, or a customer we feel is making an attempt to defraud us, we reserve the right to provide information to credit agencies and other collections services.

Return Policy
If product defect is detected, our office must be notified by phone or email within 10 business days from time of arrival of your package. If you have ordered a product that you have decided that you do not need or want, you have 14 business days to inform our office from time of arrival, and when we receive your package back, there will be a restocking fee of 20%. All products must be either in their original packaging or re-packed in their original counts of units per bag (alphabet/ beads/straps etc). Please use a zip lock bag when repackaging the beads and alphabets, it allows us to put your order back into our inventory with ease. We will not accept beads that are returned without being packaged in the original quantities that they came in.

Liability/Disclaimer
All of our products are offered with a guarantee of quality workmanship. Products are sold with a customer satisfaction guarantee. Purchasers will, by their own tests and evaluations, determine suitability of products for their specific use. We assume no liability for damage and/or injury resulting from the use of products supplied by this company. In no event will we be liable for direct, indirect or consequential damages resulting from loss of use or profits arising out of, or in connection with, the use/suitability of products. While we test all products, we cannot make any guarantee that these products will agree with everyone. Our Products are not a toy and should not be used with children under the age of four. All prices and policies are subject to change without notice.

Glossary

Alphabet Sets :Term: 6mm, 7mm, 8mm slide etc. This means the width of the SLIDE HOLE of the letter, NOT the total size.

Conclusion

Personalized Products will always be in Fashion because the Combinations of Styles are endless! With Our Alphabet Sets, Beads & Accessory Parts you can create a Whole New World of Fashion. Use Your Imagination, Be Creative and Have Fun!

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